Privacy Policy

Savor Hospitality respects your privacy and takes the protection of your personal information seriously. This Privacy Policy explains how personal data may be collected, used, stored and disclosed when you visit our website, make a reservation, contact us, subscribe to updates, join our loyalty program, purchase a gift card, or interact with any of our hospitality services.

This Policy applies to information collected through our website and through other channels connected with our services, including reservations, enquiries and communications. It is intended to explain our practices in accordance with the applicable privacy laws of Hong Kong, including the Personal Data (Privacy) Ordinance.

Please take a moment to read this Policy so you understand what information may be collected and how it is handled.

WHAT INFORMATION DO WE COLLECT?

Depending on how you interact with Savor Hospitality, the information collected may include:

• Name
• Email address
• Phone number
• Reservation details
• Event or dining preferences
• Information provided through enquiry forms
• Newsletter and marketing preferences
• Information submitted when participating in our loyalty program
• Payment or transaction-related information where required to complete a purchase
• Technical information such as IP address, browser type, device information and website activity

Some information is provided directly by you when you make a booking, submit an enquiry, purchase a gift card, subscribe to communications or otherwise interact with our services.

Providing personal information is generally voluntary. However, certain details may be necessary to process a reservation, respond to an enquiry or provide a requested service. If the required information is not provided, we may not be able to complete that request.

Cookies and Website Technologies

Our website may use cookies and similar technologies to understand how visitors use the site, remember preferences, improve functionality and help us understand website performance.

These technologies may collect information such as your browser, device, approximate location, pages visited and interactions with the website. You can manage or restrict cookies through your browser settings, although doing so may affect certain website functions.

HOW DO WE USE YOUR INFORMATION?

Personal information may be used for purposes such as:

• Processing and managing restaurant reservations
• Responding to questions, requests and event enquiries
• Providing requested hospitality services
• Managing loyalty program memberships and associated benefits
• Processing gift card or other transactions
• Sending reservation confirmations, updates and service-related communications
• Sending newsletters, offers and promotional communications where permitted
• Understanding guest preferences and improving our restaurants and services
• Conducting surveys, feedback activities and customer research
• Maintaining website security and preventing fraudulent or unauthorized activity
• Managing internal records and administrative requirements
• Complying with applicable legal and regulatory obligations

Where marketing communications are sent, you may choose to stop receiving them at any time by using the available unsubscribe option or contacting us directly.

We do not intend to use personal information for purposes unrelated to those described in this Policy unless permitted or required by applicable law.

WHEN MAY YOUR INFORMATION BE SHARED?

Personal information may be accessed or disclosed where reasonably necessary to provide our services or operate our business. This may include sharing information with:

• Service providers supporting reservations, payments, website operations, communications or other business functions
• Professional advisers and business partners where necessary
• Our affiliated companies or related entities where relevant to providing requested services
• Government authorities, regulators or law enforcement agencies where disclosure is required or permitted by law
• Other parties where you have provided consent or where disclosure is otherwise permitted under applicable law

Where third parties process information on our behalf, appropriate measures should be taken to protect the information and limit its use to the relevant purpose.

HOW LONG DO WE KEEP YOUR INFORMATION?

Personal information is retained only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide ongoing services, maintain appropriate business records, resolve disputes, or meet applicable legal, accounting or regulatory requirements.

When information is no longer required, appropriate steps will be taken to securely delete or dispose of it.

HOW CAN YOU ACCESS OR CORRECT YOUR INFORMATION?

Under applicable Hong Kong privacy laws, you may have the right to request access to and correction of personal information held about you.

If you believe that information we hold is inaccurate, or if you would like to make a data access or correction request, please contact Savor Hospitality using the contact details provided below.

We may need to verify your identity before processing certain requests. Where permitted by law, a reasonable fee may apply to a data access request.

YOUR CONSENT AND YOUR CHOICES

By using our website or providing personal information to Savor Hospitality, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable law.

Where consent is required, we will seek it in the appropriate manner. You may also withdraw consent for certain uses of your information, although doing so may affect our ability to provide particular services.

For promotional communications, you can unsubscribe at any time.

THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, booking platforms, payment services or other external services. These websites operate under their own privacy policies and terms.

Once you leave our website or provide information directly to a third party, their privacy practices will apply. Savor Hospitality does not control how independent third parties collect or use information, so we recommend reviewing their privacy policies before submitting personal information.

UPDATES TO THIS PRIVACY POLICY

Our services and privacy practices may change from time to time. This Privacy Policy may therefore be updated when necessary.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review the Policy periodically so you remain informed about how your information is handled.

CONTACT US

If you have questions about this Privacy Policy, your personal information, or a data access or correction request, please contact Savor Hospitality:

Savor Hospitality
Room 2313/23F, New Tech Plaza
34 Tai Yau Street, San Po Kong
Hong Kong

Phone: +852 2261 2777
Email: [email protected]